Thomas Verschoren (Zendesk)

When beginning an assignment or permanent transfer to a new MI5 office, several setup steps must be completed before your first day to ensure secure access and a smooth transition.1. Security and A...

Staff returning to full-time office work after a period of hybrid or remote arrangements must complete the Return-to-Office Checklist prior to reactivation of on-site credentials. This includes:Bad...

Remote working arrangements are granted for specific roles or circumstances, typically on a time-limited basis. Any extension beyond the initial approval period requires a formal request to M’s off...

Temporary reassignments are authorised short-term postings at another MI5 office to support ongoing operations, training, or collaboration projects. To initiate one, agents must submit a Temporary ...

Agents based within the EU may, under limited circumstances, work temporarily from another MI5 office or authorised facility abroad. All cross-border working requires prior approval from M’s office...

Agents and staff working under hybrid arrangements are required to book on-site days in advance through the MI5 Workspace Scheduler. This internal system ensures proper allocation of desks, meeting...

All remote MI5 staff must maintain a workspace that meets the agency’s security and confidentiality requirements. Work may only be conducted on MI5-issued, encrypted devices with multifactor authen...

Transitioning from remote to hybrid work involves several logistical and security considerations. Staff returning on-site will receive a badge reactivation notice and must complete an updated Secur...

Staff wishing to change their working model — for example, from on-site to hybrid, or hybrid to remote — must submit a Working Location Change Request. This can be done by opening a Service Request...

MI5 offers three working models balancing security and flexibility: on-site roles for tasks requiring secure facilities and close collaboration; hybrid roles combining office and remote work with s...