Thomas Verschoren (Zendesk)

All MI5 offices operate under strict confidentiality and professional conduct standards. Personal devices are not permitted in secure areas, and classified material must never be left unattended. K...

Every MI5 employee and contractor must display an active security badge when on-site. Badges are issued during onboarding or upon M’s authorisation, and remain valid for one year. Renewals can be r...

All office access requests must be submitted through headquarters for authorisation by M. Permanent staff receive standing access to their assigned location, while temporary or visiting personnel m...

MI5 maintains five key offices across Europe to ensure seamless collaboration and operational support.Our London headquarters serves as the command centre for intelligence coordination, leadership,...

IntroductionWelcome, agents, to your gateway for mastering the arts that keep you a step ahead in the field. Whether perfecting stealth techniques, sharpening your poker face, or bolstering emotion...

IntroductionWhen agents are posted internationally, coordinating logistics effectively is crucial to maintain operational readiness and support. This guide provides a concise overview of how to man...

IntroductionEnsuring that our operational environments remain fully functional is critical to mission success. This guide walks you through the process of submitting maintenance requests for both f...

IntroductionWelcome, agents, to your quick guide on booking critical facilities worldwide through the Employee Services portal. Whether you need a discreet safehouse, a secure meeting room, or a fu...

Best Practices for Classified Information ProtectionProtecting MI6's classified information is critical to maintaining national security and operational success. This guide outlines essential best ...

IntroductionNavigating company policies on expense claims and gadget upgrade eligibility can sometimes feel like decoding encrypted messages. This guide will provide you with clear steps and refere...